GENERAL TERMS AND CONDITIONS
Sunny tours j.d.o.o. terms and conditions. Sunny tours j.d.o.o. acting as the Organizer, shall guarantee the execution of the travel program. The Client is obligated to provide any information which is required for the reservation process. These terms & conditions apply to all the tours offered on this website.
RESERVATION & PAYMENT
By making an ONLINE reservation/booking via Sunny tours j.d.o.o. web page booking system, you are expected to pay the full amount at once for all the products. Once you go to checkout and click pay now, you will get a confirmation email, with trip details and your ticket.
The payment via Sunny tours j.d.o.o. ONLINE reservation/booking system is done with credit/debit card. if you desire to pay by Bank transfer, please contact us directly.
PRICING AND CONTENT
Sunny tours j.d.o.o. reserves the right to make modifications to the prices made public in case of drastic changes in transport prices and other services. The prices of our tour are listed in EUR – which is the official Croatian currency.
CANCELATION OF TRAVEL
ALL cancellations must be in writing – by e-mail.
If the Client should cancel or abort the booked tour, all Client’s cancellations must be in writing. By e-mail. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price):
8 or more days prior to arrival: 0%
2-7 days prior to arrival: 50%
1 day prior to arrival or no show: 100%
Failing to make appearance and travel without prior cancellation shall entitle Max Nautica to withhold 100% of the payment made regardless of the reason for cancellation.
Sunny tours j.d.o.o. cancellation policy
Our tours itineraries are subject to change depending on group abilities and preferences but also weather conditions, water levels, other acts of God, special events of interest and similar. For Client’s safety and comfort reasons, Sunny tours j.d.o.o. reserves the right to alternate program without prior notice. In case of major changes or cancellations of a specific program booked by the Client, Sunny tours j.d.o.o. will advise the Client as soon as possible and provide the following options:
a) Client may accept a new departure date or destination
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary
c) Client may cancel his/her booking altogether and receive a full refund of the money paid
It is your duty to inform us about your decision within 7 days of the offer. If the Client doesn`t do that, Sunny tours j.d.o.o. will book a replacement tour.
EXTREME WEATHER CONDITIONS
We reschedule the activity in case of extreme weather conditions, extraordinary circumstances, which could not have been foreseen or avoided, or have occurred immediately. The activity is than rescheduled for a day or two – prior or after the date booked. If the change is not possible, the payments will be refunded in full amount.
All Sunny tours j.d.o.o. tours include insurance policy made by Generali insurance company.
According to the Tourism Services Act, Sunny tours j.d.o.o. shall have a signed agreement with the insurer. Against liability for damage caused to the Client by failing to meet obligations relating to the package tour.
PERSONAL INFORMATION SECURITY
During the booking process all our guests are asked for some personal information – which is never shared with a third party and is used only by the Sunny tours j.d.o.o. marketing department.
COMPLAINTS AND REFUND CLAIMS
Please contact your tour leader/guide or representative immediately if the tour services are incomplete or executed below standard. We will considered the refund claims as invalid unless Sunny tours j.d.o.o. was notified on time. Please send all refund claims to Sunny tours j.d.o.o. in written within 7 days of the completion of the trip.
The Client is entitled to compensation in the amount of real value of services that have not been provided. All and any possible disputes shall be settled at a Split based court
You have the right to judicial arbitration. The Client and Sunny tours j.d.o.o. will aim to settle possible law suits. Agreements not reached, become subject of the Split Court jurisdiction – under the authority of the laws of the Republic of Croatia.